Frequently Asked Questions

Everything you need to know about your gear and orders.

How long does shipping take for tactical gear?

Standard shipping typically takes 3-7 business days within the continental US. Processing times may vary for customized promotional items, usually adding an additional 2-3 days.

What is your return policy on used equipment?

We offer a 30-day return policy for items in original, unused condition with tags attached. For safety reasons, certain tactical equipment that has been deployed in the field cannot be returned.

Do you offer bulk discounts for corporate or team orders?

Yes, MyTacticalPromos specializes in high-volume orders. Discounts are applied automatically at checkout for specific quantities, or you can contact our sales team for a custom quote on bulk gear.

Are the products on your site authentic and field-tested?

Absolutely. We source our inventory from reputable manufacturers, and every product line undergoes rigorous quality control to ensure it meets the durability standards required for tactical use.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to our tracking portal. You can also view your order status by logging into your account dashboard.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure mobile payment options like Apple Pay and Google Pay.